At DearOne Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains the types of personal information we collect, how we use it, and how we protect it, in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”). If you have any questions, please don’t hesitate to contact us.

Information We Collect

When you register as a user on our website, we may collect personal information including, but not limited to:

• Your name and surname
• Your email address
• Your physical address
• Your mobile number

Updates to Your Information

You have the option to correct or update your personal information either through your account or by contacting us directly via phone or email. If your personal information changes, please inform us promptly so we can update our records. You are responsible for providing accurate and current information and must not impersonate or misrepresent any person or entity.

How We Use Your Information

We will only use your personal information with your express consent for the following purposes:

• To process orders, sales, and delivery of goods
• To communicate with you about current or new products, services, or special offers (unless you have opted out of marketing communications)
• To improve our products and your experience on our website by monitoring browsing habits or tracking sales

We will not disclose your personal information to third parties except in the following cases:

• To employees and third-party service providers who assist us in operating our website, processing orders, or delivering goods
• To law enforcement or government officials when necessary to prevent harm, report suspected illegal activity, or investigate policy violations
• To our service providers who assist with business operations, under strict confidentiality agreements
• To comply with legal obligations, court orders, or to protect our rights and property

Confidentiality and Security

We are committed to keeping your personal information confidential and secure. We:

• Treat your personal information with strict confidentiality, except where disclosure is permitted by this policy
• Implement appropriate technical and organizational measures to protect your information
• Provide access to your personal information for review and updates
• Notify you promptly if we become aware of unauthorized access or disclosure
• Allow you to request the return or destruction of your personal information, except where legally required to retain it

Reviews

When you leave a review, you consent to us using it as needed, including on our website and in marketing materials. Only your first name will be displayed alongside the review; your last name and contact details will remain confidential. If you do not agree to this, please refrain from leaving a review.

Data Transfers

Your personal information may be transferred and processed in countries outside of the country in which it was collected. These countries may have different data protection laws. By using our services, you consent to this international transfer and processing of your personal information.

Retention

We will retain your personal information only as long as necessary for the purposes outlined in this policy, unless retention is required or authorized by law. We will cease using your information for purposes with shorter retention periods once those periods expire.

Acceptance

By accepting this policy, you agree to its terms and conditions. You must fully accept this policy to order our products or request our services.

Information Officer

Our dedicated Information Officer is responsible for ensuring compliance with POPI. Please contact them with any questions or concerns.

Thank you for trusting DearOne Collective with your personal information.