Shipping information

At DearOne Collective, we’re dedicated to ensuring a seamless shopping experience. We provide standard shipping through Courier Guy, Pudo, and Pargo.

Below, you'll find all the details you need about our shipping process.

Shipments

We provide shipping across South Africa with several pricing options to choose from at checkout.

  • Processing Time: We aim to process, pack and ship your order within 1-2 weeks.

  • Delivery Time: Once your order is dispatched, delivery typically takes 2-5 working days from the time you receive your tracking details.

  • Free Shipping: Enjoy free shipping on orders over R650 within the Western Cape.

  • Bundle & Save: Combine your orders and keep adding to your cart until you qualify for free shipping—never pay for shipping again!

Shipping Responsibility
While we partner with trusted couriers, DearOne Collective cannot be held liable for any theft or loss during transit. Once your order leaves our warehouse, it becomes the customer’s responsibility. Standard insurance up to R1000 is included, and it’s up to the customer to request additional coverage for orders exceeding this amount. We're here to help with any concerns or assistance you may need.

If you have any questions or need assistance with your order, please visit our Contact Us page or email us at hello@dearone-collective.com.

Thank you for shopping with DearOne Collective!