Returns & exchanges

Return Policy

Thank you for shopping with us at DearOne Collective! We want your little ones to play comfortably and for you to love your items. If you’re not completely satisfied with your purchase, we offer returns for a full refund to your original payment method within 30 days of the shipping date.

Return Guidelines:

  • Pre-loved items must be in their original condition with all tags intact.
  • Clothing sets, toys, and accessories must include all related parts and pieces.

Please note that shipping charges are non-refundable, and a return shipping label fee of R50 applies.

To initiate a return, follow the easy Pargo return steps here, or email us directly at hello@dearone-collective.com.

For additional information, please refer to our FAQs.

Customer Service is available Monday to Friday, from 9am to 5pm SAST.